Job overview
About the role:
This role is open to both full-time and part-time candidates
Location
Primarily based in Amsterdam with a hybrid working mode. Remote regional support of the EMEA/BE cluster.
Your day-to-day job
Profile
- The go to 1st point of contact of all IT issues.
- IT ambassador to champion and drive user adoption of IT Solutions and processes, both workspace and centralized solutions.
- Hands-on approach, providing preventative operational support.
- Provide excellent customer service and maintain a high level of user satisfaction.
- Outgoing and proactive, independent self-starter
Your benefits
warm welcome and structured on-boarding
competitive salary and bonus scheme
working in a hybrid model
25 days paid annual leave
personal development budget
up to 45% discount on Miele products
regular work-social activities
NS Business Card and Swap Fiets
retirement plan fully covered by Miele X
We are looking for
Tasks & Responsibilities
- Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs (Service Level Agreement).
- Workspace Break-fix and support of a mixed O\S environment primary of a Microsoft with a smaller environment Mac environment.
- Troubleshooting and break-fix for all devices and associated hardware, software & peripherals.
- Provision of end-user desktop support (e.g. Hardware repair, replacement, intervention according to client IT security policies and procedures
- Foster a collaborative approach to working across the region, engaging with stakeholders including team members
- Proactive Stock management and procurement activities
- Provide smart hands and eyes support for infrastructure break-fix\project support, including servers, network equipment, and security devices.
- Root Cause analyst and coordination of complex issues to higher-level support teams as needed.
- Facilitate and anticipate business IT needs and requirements
- Support and development of Meeting Room environment
- Coordination of maintenance contracts and vendor management.
- Implementation and support of centralized projects including hardware replacement and network troubleshooting.
- Coordinate with vendors / Contractors for implementation of centralized solutions.
Skills & Competencies Required
- Works well in a team and collaborates easily with others
- Manages own workload well and communicates clearly with stakeholders
- Strong communication skills with a technical mindset and focus on the user
- Organised, flexible, and able to adapt when priorities change
- Always looks for ways to improve and do things better
- Comfortable with technology and aware of technical risks
- Strong problem-solving and troubleshooting skills
Our recruitment process
Moving digital
at Miele forward.
Together.
We are Miele X, Miele’s performance community of connected digital Xperts, pioneers and creative thinkers. A collaborative, forward-thinking team, all focused on building strong customer relationships and experiences.
Sitting at our heart is a diverse international community, powered by different expertise, cultures and experiences. Constantly inspiring and learning from each other, sharing a passion for ‘Immer Besser’ as we move forward as one.
All in a unique environment where physical and mental well-being is a priority, and everyone has the space to grow and develop.
We are looking forward to your application!
Miele's path to digital growth
Bringing the best out in you
At Miele X, we aim to give you all you need to thrive with us. From a warm welcome to a fantastic Community Space.
