About the role:

This role is open to both full-time and part-time candidates.

As a Workplace & Infrastructure IT Specialist, you’ll be the first point of contact for our Miele end-users in Amsterdam, making sure their daily work runs smoothly. You’ll troubleshoot hardware and software issues, support the local IT environment, and help colleagues get set up with new equipment and tools.

You’ll focus on fast, practical solutions, escalate more complex issues when needed, and always keep the user experience front and center.

Responsibilities:
 

Team Membership

• Foster a collaborative approach to working across the region, engaging with stakeholders including team members
• Deliver upon objectives set by the Head Of, provide local guidance on IT topics as required
• Actively participate in a dynamic and proactive team
   

Knowledge Expertise

• Proven experience in a technical support or IT service role, with 5 years’ experience.
• Strong knowledge of Windows, Mac, and iOS operating systems, Microsoft Office Suite, and common IT hardware and software
• Awareness of connectivity technologies including LAN & Wi-Fi
• Desirable experience with Meraki networks and Juniper Firewalls 
• Experience with cloud platforms such as M365 & Intune
• Strong Knowledge of Meeting room technologies including Teams
• Familiarity with IT service management tools (e.g., ServiceNow)
   

Support

• Provide support as required by the Head Of function to deliver excellent levels of IT support in Amsterdam. This may at times involve working on another site. A flexible approach is important with regards to topics covered and availability – whereby some out of hours worked may be required by the very nature of IT impacting minimally on the business operations
   

What Success Will Look Like in Two Years/Desired Outcome

• Fully engaged and enabled in delivering the topic, fully understanding the key stakeholders’ needs and adapting as necessary to deliver
• Deliver targets on time and to plan as agreed with Head Of
• Aligned regionally, not working in a siloed approach or isolation
• Knowledge expert within topic, relied on by the business to deliver excellent service levels and customer satisfaction as measured by Pulse survey
   

Key Performance Measures for the Position

• Customer satisfaction feedback via formalized process and informal mentions
• Complete tasks as agreed with Head of\Stakeholders
• Digital Literacy: Increased digital literacy and effective use of digital tools among self & employees
   

 

Competencies/Skills for the Position:
 

Education & Experience

• Ideally formal qualifications in IT related topic and\or 5 years’ experience in the topic
• Demonstrable knowledge in the area of expertise across Desktop and Infrastructure.
• Excellent interpersonal and communication skills
   

Skills & Competencies Required

• Team Player – actively seeks and engages within efficient teams
• Efficient management of own workload and excellent stakeholder management as agreed with Head Of
• Excellent communication skills, a technical background, and a customer-focused approach
• Excellent time management, flexible and adaptable to the needs
• Have an Immer Besser approach to all that you do – delivering innovation and improvements across chosen topic as well as oneself
• Cyber proficient, understanding technical risks and challenges
• Excellent problem-solving and troubleshooting skills