We are looking for

Customer Engagement Strategist

Amsterdam

Devi Anggraeni

Recruiter

devi.anggraeni.ext@miele.com

Job overview

In this role, you will ensure that Miele worldwide creates a best-in-class customer engagement experience fully aligned with what Miele stands for and unified across the world, both in digital and offline touchpoints in the strategic customer engagement fields (countries and internal stakeholders). The Customer Engagement Strategist (CES) works closely with the CRM team, Data team, Voice of the Customer team, Brand team, Market Research team, and other internal stakeholders. The CES knows about the possibilities of state-of-the-art Customer Engagement technologies and connects these dots to put internal systems to the best individual use, to reach the highest possible customer engagement levels.

Your day-to-day job

  • Establish the ideal customer experience for Miele at essential touchpoints in the customer journey and align with all relevant stakeholders, thereby helping the organization move towards a best-of-class customer experience.
  • Defining a joint customer delight framework with the CRM-Engagement and Brand team regarding our “Immer Besser” brand promise. Identify the highest potential per use case to create customer delight and business value backed by analysis and data.
  • Work closely with the customer data team to provide relevant input for creating a Customer Lifetime Value (CLV) model and return on the Customer Experience (CX) Model.
  • Create rites and rituals and establish internal storytelling around the topic of Customer Experience to ensure it will become second nature to focus on CX.
  • Developing workshop materials and facilitation for countries to independently learn from customer feedback, defining pilots that improve the overall Customer Experience, and integrating the learnings into the general country culture.

Your benefits

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warm welcome and structured on-boarding

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competitive salary and bonus scheme

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working in a hybrid model

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25 days paid annual leave

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personal development budget

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up to 45% discount on Miele products

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regular work-social activities

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retirement plan fully covered by Miele X

We are looking for

  • Bachelor's degree in a business-related field. Master's degree preferred.
  • Min. 5 years experience in the market of premium consumer goods and CX Strategist role.
  • Experience and comfortable working in multicultural and international environments.
  • Strong analytical thinker and communicate on a strategic, brand level.
  • Data-driven focus, strong attention to detail as well as an eye for the bigger picture, and good at priority-setting with excellent executional skills.

Our recruitment process

Intro with a recruiter
Within 3 working days
First interview
Second interview
Final interview
Offer
Contract
Maximum 3 weeks

Application deadline

31.07.2022

Apply now

What’s next? You decide.

Bringing the best out in you

At Miele X, we aim to give you all you need to thrive with us. From a warm welcome to fantastic offices.